Delivery and Returns

Delivery/Shipping

Orders are normally despatched within 1 working day.

FREE UPS UK/US/EU delivery for all orders over £150.
Delivery to Rest of World £20.

Estimated delivery times:
UK
: 2-3 working days courier to UK mainland addresses.
Europe: 4-6 working days.
USA: 3-7 working days.
Rest of World: 6-8 working days.

International Orders - Customs/VAT

If ordering from outside the UK, prices exclude UK VAT.  You are responsible for any local customs/tax/admin fees depending on your country’s import rules.  They are payable locally to the courier and are not the responsibility of Thomas Bird. Upon payment of these charges the parcel will be released for delivery. Any parcels returned to Thomas Bird because of refusal to pay these charges or accept the parcel will be refunded with a deduction to cover the cost of the return delivery back to us.

Exchanges and Returns

We will accept exchanges and returns within 30 days for any product returned in an original, unworn condition in their original packaging.  We therefore recommend you try them on a carpeted surface to assess the fit so that the uppers and soles are not marked in any way. Also take care not to take heavy steps that will bend or crease the leather. 

Please contact us first if you want to return an order and let us know of you would like a different size or a full refund.

UK exchanges are free and returns are £10.

We offer a £25 subsidised returns/ exchange label for USA/Europe/Rest of World.

Exchanges/replacement items will be sent out FREE with no additional outwards shipping charge.

UK Returns

UK return labels cost £10 and this amount will be deducted from any payment refunded. Please email us at help@tblon.com and advise us if you require a return label, also if you are able to print the label or if you require it printing and sending to you. This is a collection service. Alternatively you can post the order back to us for example at a post office. In this case we recommend using a signed for service.

USA/International Returns

The return cost is the responsibility of the customer.  However we offer a pre-paid subsidised return label service,  £25 Europe & International.

Europe Return Shipping Label

Please be sure to mark the return customs form clearly as 'returned goods' as we are unable to pay for fees or duty due to clear customs at the UK border. £25 Europe & International.

Returns due to non-receipt by customer

Any returns costs as the result of an order not being accepted by the customer, where the courier has to return the package to us, will be deducted from the amount refunded.

Damaged Returned Items

If products are returned damaged, worn, marked or creased, they will not be eligible for a full refund. The customer will be responsible for shipping costs back to them if they wish to have the products back.

Returns Address

Thomas Bird Returns
Unit 4, Carousel Way
Northampton
England
NN3 9HG
United Kingdom

This does not affect your statutory rights.

Video - Customer Service/Delivery