Video - Customer Service/Delivery
Orders are normally despatched within 1 working day.
FREE UPS worldwide delivery for all orders over £100.
UK: 2-3 working days courier to UK mainland addresses.
Europe: 4-6 working days.
USA: 5-7 working days.
Rest of World: 6-8 working days.
Exchanges and Returns
We will accept exchanges and returns within 30 days for any product returned in an original, unworn condition in their original packaging. We therefore recommend you try them on a carpeted surface to assess the fit so that the uppers and soles are not marked in any way. Also take care not to take heavy steps that will bend or crease the leather.
Please contact us first if you want to return an order and let us know of you would like a different size or a full refund.
UK exchanges are free and returns are £5. We offer a £25 returns label for USA/Europe/Rest of World.
Exchanges/replacement items will be sent out FREE with no additional outwards shipping charge.
We offer a £5 UK returns label, via Collect+. Please email us at email@example.com and advise us if you are able to print the label or if you require it printing for you, when you hand the return to the Collect+ drop off location of your choice.
The return cost is the responsibility of the customer. However we offer a pre-paid subsidised return label service, £25 Europe & International.
Europe Return Shipping Label
Please be sure to mark the return customs form clearly as 'returned goods' as we are unable to pay for fees or duty due to clear customs at the UK border. £25 Europe & International.
Returns due to non-receipt by customer
Any returns costs as the result of an order not being accepted by the customer, where the courier has to return the package to us, will be deducted from the amount refunded.
Damaged Returned Items
If products are returned damaged, worn, marked or creased, they will not be eligible for a full refund. The customer will be responsible for shipping costs back to them if they wish to have the products back.
Thomas Bird Returns Dept
Units 1-3, Carousel Way
This does not affect your statutory rights.