Delivery and Returns

Delivery/Shipping

Orders are normally despatched within 1 working day.

UK: FREE next working day courier to UK mainland addresses.

Europe:  £10, approximately 3-4 working days.

USA and Rest of World: £20, approximately 4-5 working days.

Our 30 day guarantee makes it easy to return your shoes or boots for either a full refund or exchange.  Please try them on a carpeted surface as any goods must be returned in an unworn condition in their original packaging.

Returns

All Thomas Bird products are quality checked at the end of every stage of production and again before they are despatched to the customer. If for whatever reason your shoes do not meet your expectations, they can be exchanged or refunded to the original credit card in full.

We recommend you try your Thomas Bird shoes on a carpeted surface to establish the fit so that the uppers and soles are not marked in any way. Goods must be returned in an unworn condition in their original packaging.

Please return the product in the original packaging to the address below within 30 days of receipt to:

Thomas Bird Returns Dept
Units 1-3, Carousel Way
Northampton
England
NN3 9HG
United Kingdom

Exchanges/replacement items will be despatched for no additional outwards shipping charge.

UK Returns

For UK returns, we ask that the customer sends the goods back to the address above and we will credit the cost of doing so up to the value of £10 (typically 1st class post for example is well below this amount).

International Returns

The return cost of postage to the address above is paid for by the customer.

We offer a pre-paid subsidised return label service, £10 Europe and £25 rest of world.   Please let us know if you require this service. 

Please be sure to mark the return customs form clearly as 'returned goods' as we are unable to pay for fees or duty due to clear customs at the UK border.

Returns due to delivery problems

Please note that if Thomas Bird incurs returns costs as the result of an order not being accepted by the customer, and the courier has to return the package to us, those costs will be deducted from any amount refunded.

This does not affect your statutory rights.